Our most popular items are sometimes on back-order because they sell quickly! You can still order a back-order item but it will not ship until we have the item back in stock. If there is a date beside the size on the website (see photo below) that means your item is on back-order.
**PLEASE NOTE** When you place an order for a back-order item, your card is charged at the time of purchase. Once your back-order has been placed, your order is sent to our manufacturer. You will NOT be able to cancel a back-ordered item once it has been placed. We apologize for any inconvenience this may cause.
Normally our back-order items arrive sooner than the date shown on our website but sometimes dates will have to be pushed back due to freight and importing delays. If the date is pushed back, the new date will be updated on the website as soon as we are aware of the delay. We make every effort to ship back-orders on time but importing delays are beyond our control. As always, we appreciate your patience.
Back-ordered items normally sell quickly. If it's an item you are truly interested in we suggest you place your order as soon as possible. If you placed your order during a sale promotion you will indeed receive your item for the sale price.
If your order includes back-ordered item(s), we will ship everything in your order EXCEPT the back-ordered item(s). Bundles are always shipped together and cannot be split. Once the back-ordered item(s) is restocked in our warehouse it will be automatically shipped to you. Once your item(s) ships, you will receive an email confirming the item has shipped. That email will also contain your tracking number. All orders are shipped via United States Postal Service (USPS).
HOW TO FIND THE SHIP DATE OF YOUR BACK-ORDER ITEM: (see below)
The backorder date will also be on your emailed order receipt that you received when you placed your order.
International customers: We cannot split your order. We will ship your entire order when the back-ordered item arrives in our warehouse.
We will do our best to get all packages shipped as quickly as possible! We appreciate your patience.