1. What are your return & exchange policies? Please read our full policies here RETURNS & EXCHANGES

2. Where is my order?  Read our full policies here SHIPPING/DELIVERY

3. Will unavailable/out-of-stock items be restocked? We never know if an item will be restocked or not. The best way to stay updated with our restocks is to sign up for our newsletter. You can do this by scrolling to the very bottom of our website. You will see "Updates To Your Inbox". Add your name and email address and you will be notified via email when we restock an item. 

4. When will I get my pre-order?  Please read our full policies here PRE-ORDERS

5. How accurate are your clothing sizes? Our size charts are estimates only. If you normally wear a large; order a large. If you normally wear a 3XL; order a 3XL. In other words, please order the size you normally wear. If any of our items run smaller or larger it will be indicated on the product's detail page. 

6. Can I place my order by phone? Yes. (803) 599-2321

7. The website is saying my zip code is invalid or incorrect. HELP!  Usually, this occurs when the zip code the customer is providing does not match the zip code on file with their credit card company. The customer needs to contact their credit card company and update the zip code associated with their credit card.

8. Can I cancel my order? Once an order has been placed, processing starts soon after. We can do what we can but changes are not guaranteed.Please make sure your order is accurate before you enter your payment info.  

9. Why did I get an email from Brick Built stating my order was flagged and I need to provide additional verification?  Sometimes our billing system may flag a customer's transaction. In this case, we will need to contact you via email and phone to verify your identity and credit card info before we ship your order. We will need to confirm that you are indeed the owner of the card used and you have full knowledge of the transaction. This verification step lowers the chances of fraud to you the customer and to our business. We appreciate your understanding. 

10. Where are you located? We are located in Columbia, SC. Everything ordered on our website is shipped from our own warehouse in South Carolina. 

11. How do I email Brick Built?

12. Do you offer buy now and pay later options? Yes. AfterPay, Klarna, & Zip

Customer service hours are 9:00 am - 5:30 pm EST Monday - Friday.
Outside of business hours and holidays, we will reply to all emails the next business day.