**PLEASE READ THIS ENTIRE PAGE BEFORE EMAILING US. THE ANSWER TO YOUR QUESTION MAY BE BELOW. THANKS IN ADVANCE.**
1. How long does it take to get my eBook after my order is complete? About 10 mins but it could take up to an hour.
2. How long will it take to get my order? Read our full Shipping & Delivery policies here: SHIPPING/DELIVERY
3. Will unavailable/out-of-stock items be restocked? If an item does not show a "ship on or before date" or a red "back-order" button that means it probably will not be restocked.
4. When will I get my Back-Ordered item? Please read our full policies on Back-Orders here: BACK-ORDERS
5. How accurate are your sizing charts? The charts are estimates only. If you normally wear a large; order a large. If you normally wear a 3XL; order a 3XL. In other words, please order the size you normally wear. Size charts are located on the bottom of each product page. Remember all size charts are ESTIMATES ONLY!
6. What are your refund & exchange policies? Please read our full refund policies here: REFUNDS
Read our full exchange policies here: EXCHANGES
7. Are your clothing "true to size"? Yes. If any of our items run smaller or larger it will be indicated on the product's detail page. Size charts are located on the bottom of the product's pages but remember all size charts are ESTIMATES ONLY!
8. Can I place my order by phone? Sure! Phone: 1- (803) 599-2321
9. The website is saying my zip code is invalid or incorrect. HELP! Usually this occurs when the zip code the customer is providing does not match the zip code on file with their credit card company. The customer needs to contact their credit card company and update the zip code associated with their credit card.
10. What equipment do I need with the DVDs? All equipment needed is listed on the DVD's product page in the "description" section.
11. Does Brick Built offer fitness classes, diet advice or personal training? No we don't. Brick Built is a fitness apparel/equipment company.
12. Does Brick Built offer wholesale?: Unfortunately, we don't.
13. Does Brick Built Offer discounts for large group orders? Yes, we do. Please contact us for more information.
14. Why did I get an email from Brick Built stating my order was flagged? Sometimes our billing system may flag a customer's transaction. In this case we will need to contact you via email to verify your identity and credit card info before we can ship your order. We will need to confirm that you are indeed the owner of the card used and you have full knowledge of the transaction. You may also be asked to provide us with a photocopy of your State Issued Driver's Licence and the last 4 digits of the credit card used during the transaction. This verification step lowers the chances of fraud to you the customer and to our business. We appreciate your understanding.
15. How do I contact Brick Built?
Phone: 1- (803) 599-2321
Please click to use our contact form: CONTACT FORM
Business hours which are 10:30 am - 7:30 pm est Monday - Friday
Outside of business hours and holidays we will reply to all emails the next business day.
Please do not post your questions on our social media pages as those pages are not setup to handle customer service questions. Thanks in advance.