**PLEASE READ THIS ENTIRE PAGE BEFORE EMAILING US. THE ANSWER TO YOUR QUESTION MAY BE BELOW. THANKS IN ADVANCE.**
1. Are you a black-owned business? We are 100% black-owned and 100% woman-owned.
2. Where is my order? Read our full Shipping & Delivery policies here: SHIPPING/DELIVERY
3. Will unavailable/out-of-stock items be restocked? We never know if an item will be restocked or not. The best way to stay updated with our restocks is to sign up for our newsletter. You can do this by scrolling to the very bottom of our website. You will see "Updates To Your Inbox". Add your name and email address and you will be notified via email when we restock an item.
4. When will I get my Back-Ordered item? Please read our full policies on Back-Orders here: BACK-ORDERS
5. How accurate are your clothing sizes? Our size charts are estimates only. If you normally wear a large; order a large. If you normally wear a 3XL; order a 3XL. In other words, please order the size you normally wear. If any of our items run smaller or larger it will be indicated on the product's detail page.
6. What are your return & exchange policies? Please read our full return policies here: RETURNS/EXCHANGES
7. Can I place my order by phone? Yes. (803) 599-2321
8. The website is saying my zip code is invalid or incorrect. HELP! Usually, this occurs when the zip code the customer is providing does not match the zip code on file with their credit card company. The customer needs to contact their credit card company and update the zip code associated with their credit card.
9. Can I cancel my order? Once an order has been placed, it cannot be changed or canceled. Please make sure your order is accurate before you enter your payment info.
10. Why did I get an email from Brick Built stating my order was flagged and I need to provide additional verification? Sometimes our billing system may flag a customer's transaction. In this case, we will need to contact you via email and phone to verify your identity and credit card info before we can ship your order. We will need to confirm that you are indeed the owner of the card used and you have full knowledge of the transaction. You may also be asked to provide us with a photocopy of your State Issued Driver's Licence and the last 4 digits of the credit card used during the transaction. This verification step lowers the chances of fraud to you the customer and to our business. We appreciate your understanding.
11. Can I get Signature Confirmation added to my order? Yes. If you are unsure about your shipping area and do not want the mail carrier to leave your package unattended, you can add Signature Confirmation during your check-out process. You will see the option to add it before you complete the checkout process.
12. Where are you located? We are located in Columbia, SC. Your products are not dropped-ship from other companies or countries. Everything you order form Brick Built is shipped from our warehouse in South Carolina. Therefore, you will not have to wait weeks and weeks for your items.
13. How do I contact Brick Built? CONTACT FORM
14. Does Brick Built do special/custom orders OR can Brick Built add my photo/face to one of the products? Unfortunately, we do not offer custom orders and we cannot add your photo to any of our products.
15. Can I buy now and pay later? Yes. Read here: AfterPay, Klarna, & Zip
Business hours which are 9:00 am - 5:30 pm Est Monday - Friday.
Outside of business hours and holidays, we will reply to all emails the next business day.