1. *PLEASE NOTE:  All orders are processed and shipped from our warehouse in South Carolina within 1-3 business days (Monday-Friday) excluding weekends and holidays. During sales and holidays, orders may take up to 7 business days to ship.
Even if you choose PRIORITY MAIL SHIPPING 1-3 Day, your order will still take 1-3 business days to process and leave our warehouse. Priority Mail Express orders are the only orders that are guaranteed to ship from our warehouse the same day *(as long as the order is placed before 12 noon EST. If it's not placed before 12 noon, it will be shipped next business day).

*Shipping cost is based on the weight and the zip code of the order. Shipping cost is automatically calculated during checkout by the United States Postal Service. 
                                        
First Class Mail:
Processing: 1-3 days   Delivery: 5-7 days   

Priority Mail: 
Processing: 1-3 days   Delivery: 4-6 days    

Priority Mail Express:          
Processing: *Same day   Delivery: 1-2 days   


2. Once an order has been placed, only the shipping address or email address can be changed. The items ordered (size, color, etc.) cannot be changed. Once an order has been placed, It cannot be canceled. We apologize for any inconvenience this may cause.

3. A tracking number will be sent via email after your order has been processed and shipped. We will also send a courtesy email informing you of your delivery once your order has been delivered to your location.

4. Orders are not shipped after 4:30 pm on Fridays, on the weekends, or holidays.

5. All orders are shipped via United States Postal Service (USPS). All customers will receive an email with tracking info once the order has shipped. We offer shipping insurance which is optional and can be purchased during the checkout process. If you do not purchase the optional insurance and your package is lost during transit or not delivered by USPS you will need to contact USPS directly (1-800-275-8777). We cannot be held responsible for any packages once they have been accepted and scanned by the United States Postal Services. If your tracking information is stating "DELIVERED" you will need to contact your local post office directly. Read more about our shipping insurance here:  Shipping Insurance 

6. You can pay an additional fee to have your package delivered by "Signature Confirmation". This can be purchased during the checkout process.

7. Some items on our website are available for Pre-Order only (back-ordered). Please pay attention to the item(s) you order. The restock date for all back-ordered items will be located on the product's page. Please go there for an updated restock date. We will ship everything in your order EXCEPT the BACK-ORDERED item(s). Once the item(s) is restocked in our warehouse it will be ship to you immediately. Back-ordered items will be listed on your order confirmation receipt as "back-ordered". Back orders/pre-orders cannot be canceled once the order is placed  

8. We ship worldwide! International orders can take up to 12 days to be delivered. International orders are shipped USPS First Class International. Please note shipping times may vary by country and are not guaranteed. The customer is responsible for all local import duties and taxes imposed by their country. We have no control over this. The customer will need to speak with the shipping/delivery company in their country concerning these fees.  

9. Once you receive your tracking number and your package is in transit to your location, we no longer have any information or ability than what you can see on the USPS.COM tracking website. The only info we have is your tracking number which we have provided to you via email. We recommend contacting your local post office (in your area), your mail carrier and USPS at 1-800-275-8777 if you have issues with your delivery. They are the only point of contact that can offer any additional information other than what's on the tracking website. If you have issues with tracking your package please contact us.


10. Sometimes a customer's order may get flagged by our billing system. In this case, we will need to email or call you to verify your credit card info and billing address. We will need to confirm that you are indeed the owner of this card and you have full knowledge of the transaction. This verification step lowers the chances of fraud to the customer and to our business. 

11. The charge on your credit card statement will appear as Brick Built LLC. 

*NOTE* Please verify that all shipping, billing and email information is correct BEFORE submitting your payment. We cannot be held accountable for packages lost due to INCORRECT OR INCOMPLETE ADDRESSES PROVIDED BY THE CUSTOMER during purchase. If your package is returned to us because you have given us an invalid address we will notify you so you can make arrangements to have it reshipped, customers pay all shipping fees. If your package never arrives back to our facility, we cannot and will not issue you a refund or replacement products. If the package is undelivered due to a fault of ours, we will take full responsibility and reship your package at our expense.

If you have any questions, please contact us support@brickbuilt.com