Insurance Policies:
1. If your order is lost during transit, from our warehouse to your shipping address, we will replace your entire order at no cost to you, including the shipping fee. If the items are no longer in stock, you will be issued a store credit for the order total.
2. WE STRONGLY RECOMMEND you insure your purchase!
3. The shipping address you provide during checkout must be accurate and shippable.
4. You must contact us within 30 days of your package being shipped to file a claim.
5. Shipping Insurance does not cover packages that are delivered (according to the tracking details) but stolen from your address.
*If we no longer have the items in stock, we will issue you a store credit for the total amount minus the insurance fee. The store credit can be used at any time and does not expire.
1. All orders are processed and shipped from our warehouse in South Carolina within 1-3 business days (Monday-Friday) excluding weekends and holidays.
Ground Advantage:
Processing: 1-3 days
Delivery: 3-7 days
2. Please double check your order before placing it. Once an order has been placed and sent to our warehouse, it will be difficult to change/cancel.
3. A tracking number will be sent via email after your order has been processed and shipped.
4. All orders are shipped via United States Postal Service (USPS). We cannot be held responsible for any packages once they have been accepted and scanned by the United States Postal Services. Please call USPS 1-800-275-8777 if you have issues with your delivery.
5. If you order a preorder item, the ship date will be located on the product page. Once the item is restocked at our warehouse, it will be ship to you immediately. Your order confirmation email will have an estimated ship date.
6. We ship worldwide! International orders can take up to 12 days to be delivered. International orders are shipped USPS First Class International. Please note shipping times may vary by country and are not guaranteed. The customer is responsible for all local import duties and taxes imposed by their country. We have no control over this. The customer will need to speak with the shipping/delivery company in their country concerning these fees.
7. If your order is flagged by our billing system, we may need to email or call you to verify your order.
8. The charge on your credit card statement will appear as Brick Built LLC.
9. Please verify that all shipping, billing, and email information is correct before placing an order. If your package is returned to us due to and invalid address, we will notify you so you can make arrangements to have it re-shipped. The customer will be responsible for reshipping a package.
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